Update: November 24, 2025, at 7:45 a.m. ET
The Federal Aviation Administration (FAA) announced that the
computer system outage that impacted John F. Kennedy International Airport in
New York City was remedied on Sunday night.
According to CBSNews.com,
the system outage at JFK Airport started at around noon Eastern Time and lasted
for 1.5 hours, leaving several flights delayed on the runway and long lines at one
of the property’s main terminals.
Travelers moving through New
York’s JFK Airport on Sunday ran into major headaches after a system outage
brought operations in Terminal 4 to a standstill.
The trouble appears
to have started late Sunday morning, when travelers arriving to check in found
that computer systems across the terminal weren’t working.
According to The
Mirror US, one passenger posted on X, “We got here at 11:20 a.m. and the lines have
not moved at all. We got notified of the issue at the moment we got to the
terminal to check our bags. All of the airlines at terminal four are
experiencing the same issue.”
Etihad
Airways, which operates out of the affected terminal, confirmed the problem
on its @EtihadHelp
account on X, writing, “There is a system outage in JFK T4 that is
affecting the entire terminal, the airport teams are working on this and will
assist you as soon as possible.”
Videos circulating
on social media show packed terminal spaces filled with stranded passengers who couldn’t move forward with the usual check-in or processing procedures, Airlive
reported.
It seems that all of Terminal 4’s airlines were impacted, but JFK
officials have not released details on what caused the outage as of Sunday
afternoon. Airport staff on site were reportedly trying to manage crowds and
manually assist passengers while the issue was being resolved.
The timing couldn’t be worse: the outage hit during one of the busiest
travel periods of the year, with millions
of Americans expected to fly ahead of Thanksgiving.
At the time of publication, no official timeline has been released for
when normal operations will be fully restored, but airport teams are reportedly
working to get systems back online as quickly as possible.
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