by Lacey Pfalz
Last updated: 10:25 AM ET, Tue August 5, 2025
Travelers heading to New York City now have one more tool in their arsenal to help them experience the city, an AI chat platform called Libby, short for Liberty.
The new AI tool, available on New York City Tourism + Conventions’ website on the lower right-hand side, along with the city’s official Instagram and WhatsApp, is available in 60 different languages and will provide quick answers to any travel or tourism-related questions about the city.
The responses travelers receive are personalized with extensive data from the tourism organization.
"We're pleased to unveil Libby, the official AI chat platform for exploring New York City," says Julie Coker, president and CEO of New York City Tourism + Conventions. "As we gear up for America 250 celebrations and the 2026 FIFA World Cup, we're proud to offer this free, innovative tool in 60 languages that empowers global visitors to craft unique itineraries and discover unforgettable experiences across all five boroughs."
New York City will also promote Libby at 4,000+ LinkNYC screens at transit stops. Libby was created in partnership with GuideGeek AI technology from Matador Network.
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