Last updated: 7:00 PM ET, Fri August 8, 2025
WHY IT RATES: The host agency gives its annual education event a new, refreshed look. —Janeen Christoff, TravelPulse Managing Editor
KHM Travel Group’s annual supplier and education event lived up to its name, uniting travel advisors from across the country for a refreshed Destination Success. This year, attendees could “chart their own course” by choosing the sessions they wanted to attend. The event took place at the historic Hotel Cleveland in downtown Cleveland, Ohio with 98 supplier partners, 246 in-person agent attendees, and another 171 virtual attendees watching from home.
General sessions included a welcome address from President and CEO Rick Zimmerman, along with presentations from ALG Vacations, Carnival Cruise Line, MSC Cruises, Norwegian Cruise Line, Princess Cruises, Royal Caribbean, Sandals Resorts, Travel Leaders Network, Viking, and Virgin Voyages. Additional suppliers offered breakout sessions and special Lunch and Learn opportunities throughout the week.
While supplier sessions and the trade show were a major part of the event, attendees also enjoyed hearing from fellow travel agents and KHM Travel Group team members. Topics of these presentations included maximizing the benefits of myTravelCRM, hiring an assistant, hosting travel events, booking group travel, networking, creating social media videos, enhancing your online presence, writing so clients will read, and more.
“This year, we wanted to create something that put education in the hands of the agent. Each attendee decided what was most important to them to grow their business. For some, it included hearing the latest and greatest from their favorite travel partners, and for others it was learning about a new strategy or resource,” said Education Manager Carolyn Orf.
The event concluded with an inspiring speech from Vice President of Agent Engagement Bill Coyle, who reflected on his own journey as a travel advisor in his “A Legacy of Travel Lessons Learned from the Coyle Family Table” keynote address.
Destination Success will return to Hotel Cleveland next year, taking place on July 21-24, 2026.
SOURCE: KHM Travel Group press release.
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