Air Canada has been recognized as the Best Airline in North America at the prestigious 2025 Skytrax World Airline Awards, presented at the Paris Air Show. The announcement marks a significant achievement for Canada's flag carrier in a highly competitive industry.
The Skytrax awards are based on customer satisfaction surveys from approximately 22 million global travelers, making them one of the most comprehensive assessments of airline performance worldwide. Air Canada's recognition extends beyond the top honor, with the airline receiving multiple additional awards that highlight its commitment to excellence across various service categories.
The Toronto Air Canada Signature Suite earned recognition as the World's Best Business Class Lounge Dining for the second consecutive year, demonstrating the airline's consistent dedication to premium dining experiences. Air Canada's flight attendants were honored as Best Cabin Crew in both Canada and North America, acknowledging their professionalism and customer service excellence.
Additional accolades include Best Low-Cost Airline in Canada for Air Canada Rouge, Most Family Friendly Airline in North America, Best Premium Economy Class Onboard Catering in North America, Best Business Class Onboard Catering in North America and Best Business Class Lounge in North America.
Michael Rousseau, President and Chief Executive Officer at Air Canada, expressed pride in the recognition while crediting the airline's 40,000 global employees as the true winners of the award. He emphasized that competing successfully against the world's largest airlines makes this achievement particularly significant for the Canadian carrier.
The awards reflect Air Canada's recent investments in enhancing the customer experience. The airline has introduced fast, free Wi-Fi, revised its mobile app with expanded functionality and added complimentary in-flight snacks and beverages. Other improvements include increased content on the award-winning in-flight entertainment system, new and refurbished lounges, streamlined airport processes and enhanced intermodal travel options.
These industry leadership awards underscore Air Canada's commitment to delivering exceptional service while representing Canada on the global stage. The recognition validates the airline's strategy of continuous improvement and customer-focused innovation in an increasingly competitive aviation market.
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